FAQs
What is AbLo Collective’s Return Policy?
We will accept new, unworn merchandise for return. Returns will be accepted within 30 days from the date of order. All merchandise must be new, unwashed, unworn, tags attached, and free of any stains, odors, deodorant marks, pet hair, tanner, greasy or oily substances. Damaged and/or worn items are not eligible for return. Refunds will be processed within 5 business days of receipt and monies will be refunded to the original payment method. Refunds do not include shipping cost; only the cost of the item(s) purchased.
What is your shipping method and how long does shipping take?
All in-stock orders will be shipped within five (5) business days of placing your order. All pre-orders will ship within five (5) business days of the product being in stock. We use USPS, FedEx, DPD, and DHL to give you the best possible shipping experience.
If your item was damaged, incorrect or defective during shipping, please contact us within seven (7) calendar days from the date of receipt and we’re happy to process an exchange or refund.
How do I return my order(s)?
Log in to your AbLo Collective account and click on your Orders and Returns page. Select the items you'd like to return by specifying the reasons they didn't work out.
Print the prepaid shipping label provided and mail in your return package within 30 days of initiating your return.
For a refund to the original form of payment, please allow 7 to 14 calendar days for your package to be returned to us and allow an additional 5 business days for us to process the return package for your refund. You will be refunded in full back to your original form of payment. If you paid for all, or a portion of, your order with store credit, we'll refund your store credit back to store credit and your order placed with a credit card will be refunded to the card on file. If the original card used is no longer valid, please contact us by clicking the Contact button in the upper right-hand corner of the screen.
How do I track my order(s)?
You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Tracking links generally need 48–72 business hours to be updated with tracking information.
You can also find your tracking information by logging into your AbLo Collective account and navigating to Orders and Returns.
Can I exchange my items?
We’re happy to help you exchange an item for a different size, color, or item. If your item is eligible for return, you can return the item and place a new order.
Log in to your AbLo Collective account and click on your Orders and Returns page. Select the items you'd like to return by specifying the reasons they didn't work out. Print the prepaid shipping label provided and mail in your return package within 30 days of initiating your return. Once your return has been submitted, a return credit will be added to your account.
Place a new order and your return credit will be automatically applied at checkout, if you are logged into your account under the email associated with the original purchase. If your original order was placed during a sale or with a discount code, please contact us for assistance in matching the original price.
Final sale items cannot be returned or exchanged.
How do I order something that’s out of stock?
We do our best to keep inventory in stock, but sometimes others love our products just as much as you! If a product is out of stock, it will be available as soon as it’s been restocked. In-stock orders will be shipped within five (5) business days of placing your order.
When can I expect my refund to be processed?
If your item is eligible for return, please allow 7 to 14 calendar days for your package to be returned to us and allow an additional 5 business days for us to process the return package for your refund. You will be refunded in full back to your original form of payment.
If you paid for all, or a portion of, your order with store credit, we'll refund your store credit back to store credit within 3 to 5 business days of receiving your returned merchandise. We’ll refund the portion you paid with a credit card within 5 business days of receiving your returned merchandise. It will be refunded to the original card on file. If the original card used is no longer valid, please contact us.
What do I do if my order never arrives, is damaged or is incorrect?
Please contact us and we’ll be more than happy to assist with reviewing your order. When completing the form, please select the appropriate option from the drop-down menu. Select Never Arrived if you never received your package, Select My Order was Damaged if your package arrived in damaged condition, and select My Order is Incorrect if items were missing or the wrong items were sent.
If you received the wrong merchandise and/or your item was defective, please let us know and we will provide you with a return label to send these damaged and/or incorrect products back to us.
My order has been marked as delivered but I haven’t received it. Help!
If your order is marked as delivered, but you haven’t received it:
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Your delivery person may have put your package somewhere discreet to make sure no one steals it—behind a plant, under a bush, over the fence, etc. Please check your property to verify if this has occurred.
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Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.
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Someone else in your household may have accepted the package for you.
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You may have entered another shipping address at the time of your order. Please log into your AbLo Collective account and review your shipping details.
If the package is marked as delivered and still hasn’t shown up after five business days, please contact us.
We are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with an order shipped to a forwarding address, including lost shipments and tracking questions.
If you happen to receive your original order after you’ve received your replacement package, we kindly ask that you return the former. You can contact us and we’ll send you a return label so you can ship the original package back to us free of charge.
What are pre order and backorder and when can I expect my item(s) to arrive?
Pre-Order is when we share our new real estate apparel with you before they it's in-stock. All Preorder items will be marked as such on our site. When the item becomes available, these products will ship within 48 hours of being available. Unfortunately, we cannot offer priority shipping on pre-order items. If a portion of your order is in stock, those items will be shipped within 5 business days of your order submission.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, Store Credit and American Express. We also accept payments via PayPal and Afterpay. We currently do not accept prepaid Visa, Mastercard, or American Express Gift Cards.
At this time, we are unable to split payment between multiple payment methods.
What currency are your prices in?
All prices on the website are in United States Dollars (USD) and all payments submitted will be in USD.
Do you offer discounts?
AbLo Collective will run sales periodically on different items and they will be sold at discounted prices. The discounted price will be listed on our site alongside the original (crossed out) price.
Can I get a price adjustment?
If you bought something at full price and the price is lowered within 5 business days of your purchase, we can provide a price adjustment. Please contact us and fill out an order form. If a price adjustment is granted, this will be credited to your account in the form of store credit.
Price adjustments are done in the form of store credit for the difference in item price before taxes.
Do you sell gift cards?
Currently, we are not currently offering gift cards. You may, however, purchase a gift for someone and select it’s a gift during checkout to include a personalized message.
I sent my package to the wrong address. Help!
If your order has not yet been shipped, please contact us to arrange for an address update. If your order has already shipped, you will need to cancel your order and place a new order with the correct shipping address.
How do I delete my account?
To delete your AbLo Collective account, please contact us and specify your request in the drop-down menu to be Account Request. Someone will contact you within 48 hours and your account cancellation process will be completed within 72 hours of your account cancellation confirmation or 72 hours after completion of your last order, whichever occurs latest.
Still have questions? Contact us and we’re happy to help.